Frequently Asked Questions
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You can email us at [email protected] We generally respond to emails within 24 hours.
Please email us at [email protected]
The products were developed by dermatologists. We use concentrated active ingredients backed by clinical research. We have 100 day full money-back guarantee on all products.
Alll products are made in the United States.
Yes, all products are cruelty-free.
Yes, all products are vegan.
Absolutely, if you are not happy with a product, just let us know. We have 100 day full money-back guarantee on all products.Screen reader support enabled.
While each ingredient is considered safe for topical application, Open Formula products have not been tested on pregnant or breastfeeding women specifically. When pregnant or breastfeeding, it is recommended to consult your doctor.
We recommend storing all of our products in a cool dry place away from direct sunlight. Room temperature is fine. For best results, we recommend using all products within 1-3 months after opening.
Start by cleansing the skin. If you exfoliate, use the exfoliating pads next. Contnue with any liquid serums. And finish with the thicker creams. You can always email us at [email protected], and we'll help you out.
Of course, we would love to help! Email us at [email protected], or contact us here. Let us know what products you’re currently using, send us a few pictures, and tell us about your concerns and goals.
For people, call the American Association of Poison Control Centers (800) 222-1222. For pets, call the ASPCA Animal Poison Control Center (888) 426-4435.
Yes, the products were developed to work for both men and women.
If you are not satisfied with your purchase from DermaMade.com, you may return the products within 100 days of purchase for a full refund. Unfortunately, we do not offer exchanges. All returns will be credited to the original method of payment. The refund will be issued upon processing of the returned item(s). Please include your order number with your shipment. We do not cover the cost of return shipping. The product you wish to return must be in the original bottle.
Absolutely, if you are not happy with a product, just let us know. We ask that you get in touch within 100 days of your purchase if you aren't loving your new skincare products.
Yes, free shipping is available on orders over $100.
We don’t. You will get your order typically within 3-5 business days.
We currently ship to most countries worldwide.
You can use all major credit & debit cards, as well as PayPal.
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