Frequently Asked Questions
How can I reach you?
You can email us at support@dermamade.com. We generally respond to emails within 24 hours.
Who do I speak with about wholesale inquiries?
Please email us at support@dermamade.com.
What makes Derma Made unique?
The products were developed by dermatologists. We use concentrated active ingredients backed by clinical research. We have 100 day full money-back guarantee on all products.
Where are the products made?
Alll products are made in the United States.
Are products cruelty-free?
Yes, all products are cruelty-free.
Are the products vegan?
Yes, all products are vegan.
Is there a money-back guarantee on products?
Absolutely, if you are not happy with a product, just let us know. We have 100 day full money-back guarantee on all products.Screen reader support enabled.
Can you tell me what products are suitable for pregnant or breastfeeding women?
While each ingredient is considered safe for topical application, Open Formula products have not been tested on pregnant or breastfeeding women specifically. When pregnant or breastfeeding, it is recommended to consult your doctor.
How do I store your products?
We recommend storing all of our products in a cool dry place away from direct sunlight. Room temperature is fine. For best results, we recommend using all products within 1-3 months after opening.
How do I mix products in my regimen?
Start by cleansing the skin. If you exfoliate, use the exfoliating pads next. Contnue with any liquid serums. And finish with the thicker creams. You can always email us at support@dermamade.com, and we'll help you out.
Can you recommend products for my skin concerns?
Of course, we would love to help! Email us at support@dermamade.com, or contact us here. Let us know what products you’re currently using, send us a few pictures, and tell us about your concerns and goals.
What if my pet or child ate your product?
For people, call the American Association of Poison Control Centers (800) 222-1222. For pets, call the ASPCA Animal Poison Control Center (888) 426-4435.
Can men use the products?
Yes, the products were developed to work for both men and women.
What is your product return & refund policy?
If you are not satisfied with your purchase from DermaMade.com, you may return the products within 100 days of purchase for a full refund. Unfortunately, we do not offer exchanges. All returns will be credited to the original method of payment. The refund will be issued upon processing of the returned item(s). Please include your order number with your shipment. We do not cover the cost of return shipping. The product you wish to return must be in the original bottle.
Do you have a money-back guarantee?
Absolutely, if you are not happy with a product, just let us know. We ask that you get in touch within 100 days of your purchase if you aren't loving your new skincare products.
Is there free shipping?
Yes, free shipping is available on orders over $100.
Do you offer expedited shipping?
We don’t. You will get your order typically within 3-5 business days.
Where do you ship to?
We currently ship to most countries worldwide.
Do you ship to P.O. boxes?
Yes.
Do you ship to military addresses?
Yes.
What are my payment options?
You can use all major credit & debit cards, as well as PayPal.
